Shop with Confidence at Jobb og Fritid

Returns and Exchanges

You have a 30-day right of withdrawal on all purchases from our online shop — no reason required. Below you will find everything you need to know about returns, exchanges and refunds.

How to Return an Item

If you wish to return an item, send it directly to us together with your order confirmation or a completed withdrawal form. There is no need to contact us beforehand — we will issue a credit as soon as we have received and inspected the item.

We recommend sending all returns with tracking, so that the parcel can be documented throughout its journey to us.

Exchanges — How to Get Your New Product as Quickly as Possible

To receive your new product as quickly as possible, we recommend the following procedure for exchanges:

1. Place a new order for the desired product in the online shop
2. Return the original product to us
3. Let us know that you have placed a new order, and we will send you a return label

This way you will not have to wait for us to receive your return before we can dispatch the new product — and you will receive your item considerably faster.

Return Conditions

• The item must be unused and in its original condition
• Original packaging must be included
• Underwear and swimwear cannot be returned for hygiene reasons
• Customised and personalised products cannot be returned

Return Address

Jobb og Fritid AS
Karlsøyvegen 10
9015 Tromsø
Telefon: 920 82 006 (om nødvendig ved registrering)

Refunds

Refunds are issued to the same payment method used for the original purchase. This normally takes 2–5 working days after the return has been approved.

Complaints

See our dedicated complaints page.

In-Store Returns

Do you live in Tromsø? All online orders can also be returned at our physical shops, saving you the postage. Please remember to bring your order confirmation.