Frequently asked questions

We normally dispatch orders within 1–3 working days for home delivery, and within 1 working day for collection in store. Delivery time is normally 2–6 days with Bring.

Shipping costs 89 kroner. We offer free shipping on all orders over 899 kroner for private customers. Business customers will be invoiced separately for shipping.

We send all parcels with Bring.

Yes, we deliver to the whole of Norway, including Svalbard.

Yes. You can collect your order free of charge at one of our three stores in Tromsø. Select "Collect in store" at checkout and choose your preferred store.

Yes. An order confirmation will be sent to you automatically by e-mail as soon as the order has been registered, and a further e-mail when the parcel is dispatched.

When the parcel is sent as Pakke i postkassen, the tracking information is not updated until the parcel arrives at Posten's sorting centre at Lørenskog. Until then, the status will show "Registrert — venter på innlevering", even though the parcel has been dispatched from us. This is normal, and you will receive further updates as soon as the parcel has passed through the sorting centre.

As long as the order has not been packed, we are happy to help you make changes or cancel — please contact us as soon as possible. If the parcel has already left the shop, you will need to wait until it has been received and then make use of your right of withdrawal.

We offer a 30-day right of withdrawal and return — extended beyond the statutory deadline of 14 days.

Send the return to Jobb og Fritid AS, Karlsøyvegen 10, 9015 Tromsø. Remember to include your order number or a copy of your order confirmation.

The customer covers the return postage for returns and exchanges.

You cover the return postage yourself, and the price depends on weight, size and where you are sending from. You can find Posten's rates for Norgespakke here: https://www.posten.no/sende/i-norge/norgespakke You are free to choose a different carrier if you prefer. Regardless of which carrier you use, we recommend selecting tracked shipping so that the shipment can be documented the entire way. If you live in Tromsø, you can drop off your return directly at one of our three shops — that way you avoid the postage cost entirely.

Yes. All items, including sale and outlet items, have a 30-day right of return on the same terms as regular items.

Refunds are processed as soon as we have received and checked the return, normally within 2–4 working days. The money is returned to the same payment method you used at the time of purchase.

Yes. We offer 30 days' exchange. See the Returns and exchanges page for more information.

Get in touch with us at post@jobbogfritid.no and we will help you from there. If the complaint is approved, we cover all costs, including repair and postage.

The complaints period is two years for clothing and outdoor equipment, and five years for products with a long expected lifespan. Please note that the complaints period covers product defects – not user error such as mishandling or normal wear and tear. See our dedicated complaints page for more information.

We offer Vipps (private customers), card (Visa, Mastercard and American Express), Klarna (pay in instalments, pay later or immediately), Apple Pay, Google Pay, and invoice via EHF for approved business customers.

Yes. All payment information is handled by Vipps and Stripe, and we never store card details ourselves. The entire website is secured with HTTPS encryption.

Yes. Private customers can choose to pay with Klarna Invoice. Approved business customers can pay by invoice via EHF. There is no minimum amount for invoice purchases.

Yes. We sell physical gift cards in all three of our shops in Tromsø. Gift cards can only be used for in-store purchases, not in the online shop.

Each product page has its own size guide. If you are between two sizes, we recommend choosing the larger one for jackets and rain gear, and the smaller one for close-fitting garments.

Yes. If you add the product to your wish list, we will automatically send you an e-mail as soon as the item is back in stock.

Yes. We only stock genuine products sourced directly from manufacturers and authorised distributors.

Yes. We offer printing and embroidery of logos on workwear and clothing — for both private customers and businesses. Get in touch for a quote.

We have three shops — all in Tromsø: Jobb og Fritid Jekta (Jekta Storsenter), Jobb og Fritid Veita (Veita Kjøpesenter) and Jobb og Fritid Bedriftssenter. You can find addresses and opening hours on the About us page.

Yes. We offer free collection at all three of our shops in Tromsø. Select "Collect in store" at the checkout.

Yes. You can drop off a return or exchange directly in one of our shops in Tromsø within 30 days.

Yes. We sell physical gift cards in all three of our shops in Tromsø. Gift cards can only be used for in-store purchases, not in the online shop.

Register your business under Log in → Business. Once approved, you will have access to business prices, invoicing and personal follow-up from our Bedriftsenter.

Yes. Register your business under Log in → Business. After approval, you will have access to business prices and the option to pay by invoice.

Yes. We offer framework agreements with fixed discounts to business customers who use us as their supplier. Contact our Bedriftsenter for a quote tailored to your business.

No. There is no minimum amount for invoice purchases for approved business customers.

Yes. If your company has an agreement with us, the discount also applies to employees' private purchases.

Yes. We offer printing and embroidery of company logos on workwear and corporate clothing. Contact our Bedriftsenter for a quote.

Business customers are invoiced for shipping after dispatch. Contact us regarding special shipping agreements for larger volumes.

No. You can shop as a guest. However, an account gives you an overview of your order history, favourites and any business prices.

Private customers can log in with Vipps or via magic link by e-mail. Business customers log in with magic link by e-mail.

Yes. We offer a 10% student discount. Get in touch to have the discount activated.

You can contact us at post@jobbogfritid.no. We usually reply the same day on weekdays.

We process personal data in accordance with data protection legislation (GDPR). You can find detailed information in our privacy policy.